Account Deletion Guide
At The Dhwani, we respect your right to control your data. This guide explains how to delete your account and associated data from our service.
How to Delete Your Account
Option 1: In-App Deletion
- Open The Dhwani app on your device
- Navigate to Settings (gear icon in the top right)
- Scroll down and tap on "Account"
- Select "Delete Account"
- Follow the prompts to confirm account deletion
Option 2: Email Request
If you're unable to access the app, you can request account deletion by sending an email to:
Email: archanasthedhwani@gmail.com
Please include the following information in your email:
- Subject Line: "Account Deletion Request"
- Your registered email address
- Phone number associated with your account (if applicable)
- Child's name (as registered in the app)
We will process your request within 7 business days and send a confirmation email once completed.
What Data Will Be Deleted
When you delete your account, the following data will be permanently removed from our systems:
- Personal information (name, email, phone number)
- Child's profile information
- Assessment data and progress reports
- Usage history and activity logs
- Payment information (except as required for legal and financial record-keeping)
- Records of financial transactions (as required by law)
- Aggregated, anonymized data that cannot be linked to your identity
Data Retention Period
After account deletion:
- Personal data is permanently deleted within 30 days
- Backups containing your data may persist for up to 90 days before being completely purged
- Financial records are kept for the duration required by applicable laws (typically 7 years)
Request Specific Data Deletion
If you wish to delete specific data without deleting your entire account, you can:
- Contact our support team at archanasthedhwani@gmail.com
- Specify which data you would like removed
- Provide your account details for verification
Our team will respond to your request within 7 business days.
If you have any questions about account deletion or data privacy, please contact us at:
Email:
archanasthedhwani@gmail.com
Phone: +91 7978062836